Each De La Roque Paris product is made to the highest standards and this attention to detail takes a little time.
Orders should be produced and ready for despatch within the following timescales (excludes weekends).
These are the estimated timings to create your piece, please then consult our delivery times :
All Hats and Headbands: 5 - 7 working days
Hair Jewellery: 3 - 5 working days
Your product will be beautifully packaged and sent out with great care. Our occasion hats are delivered in a hat box that you can then use for storage of your piece,
To ensure you have a hat in time for Special summer occasions or Summer Weddings, we advise that you plan ahead and get in touch early to avoid disappointment.
RETURNS & CANCELLATIONS
As all pieces are made to order we do not have a returns policy.
To cancel an order please email : email@example.com.
The Products will be dispatched to the address provided during the purchase process. For security reasons, De La Roque Paris Luxury will not ship any order to a P.O. Box, to U.S. Military Post Office ZIP Code (APO/FPO/DPO) or accept any order where it is impossible to identify the individual private recipient of the order and its address. In De La Roque Paris Luxury's discretion, signature by an adult may be required as a condition to make delivery.
All purchases will be delivered by De La Roque Paris Luxury's selected courier service (hereinafter, “Courier”) Colissimo France between Monday and Friday excluding Saturdays, Sundays and local or national holidays, after the Order Confirmation is sent to You, on the basis of the indicated availability. Products in most circumstances will be delivered as specified on the checkout page. In any case, De La Roque Paris Luxury will not be responsible for delays that are unforeseeable and/or attributable to the Courier.
In the event You do not receive the Products within 15 business days following receipt of the Order Confirmation, we invite You to contact De La Roque Paris Luxury at . De La Roque Paris Luxury reserves the right not to respond to any such inquiries sent after 30 days from receipt by You of the Order Confirmation.
CONFORMITY OF ORDERS
Products must be checked by You at the time of delivery to You to ensure that the packaging is not damaged, that the products are not damaged, or that are not the number of products that were ordered.
Any anomalies identified at the time of delivery, including, without limitation, any tampering or damage to the packaging, damage to the Products, missing items, non-conformity to the Products ordered, defective Products, etc. (hereinafter “Defects”), can be indicated by You directly to the Courier or to De La Roque Paris Luxury immediately upon delivery. In such circumstance You will not be required to accept the Products and may return them directly to the Courier.
For more detail about our Delivery regulations, please see our Legal Notice for Terms & Conditions. *